Reference

Open your privacy controls clearly

Your 1of10 account privacy starts with clear data handling: sign-up details, wallet records, device checks, cookies and support messages are used to run your account and keep it…

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1of10 Open your privacy controls clearly
CONTACT ROUTES

Check privacy help before account changes

Privacy requests need a clear path, so we keep account help separate from general lobby questions.

Email privacy desk Use the privacy contact shown on 1of10.asia for access, correction or deletion requests. We may ask for account email and recent non-sensitive activity details before changing records.
Live chat handoff If you start in chat, our team can route your privacy query to the right desk. Do not share UPI PINs, bank passwords or full card details in chat.
Security alert path Tell us quickly if you notice unknown login activity, changed contact details or wallet actions you did not request. We can check device logs while the privacy request is handled.
DATA HANDLING

Browse our privacy practices by topic

We write this policy around the records your account actually creates: registration data, device signals, cookie choices, wallet activity, support conversations and security checks.

Account records

We store details such as your account email, mobile number, login history and verification status so your account can be recognised, recovered and protected during routine security checks.

Payment data

UPI, Paytm and PhonePe actions create transaction references, time stamps and status data. These records help reconcile wallet activity, investigate errors and respond to privacy requests tied to payments.

Cookie choices

Cookies help keep you signed in, remember basic preferences and identify unsafe session behaviour. You can adjust browser settings, though some account functions may need essential cookies.

Device checks

We may record device type, IP range, browser version and session signals to detect unusual access. These checks protect your account without asking for private device files.

Retention approach

Some records stay while your account is active or while legal, tax, security or dispute needs apply. Eligible data is removed or anonymised when those reasons end.

Request handling

You can ask to see, correct or delete eligible account data. We verify the request first, then explain what we can change and what must remain for lawful reasons.

Discover answers about your privacy

These privacy questions explain what you can ask us to do with your account data and how we handle common requests. Keep your message specific, use the email linked to your account where possible, and avoid sending sensitive payment secrets. We will respond with the next steps after checking the request.

We collect account details, contact data, login records, device signals, cookie data, wallet transaction references and support messages. The exact data depends on how you use the account and which features you access.

UPI, Paytm and PhonePe records help us confirm wallet status, trace failed actions, prevent account misuse and answer data requests. We store transaction references and status data, not your private banking passwords.

Yes. Contact us from your account email and explain what needs correction. We may verify your identity before changing contact details, wallet-linked records or security fields connected to account access.

You can ask us to delete eligible data. Some records may remain for legal, security, tax or dispute reasons, and we will explain any record that cannot be removed right away.

Cookies help maintain your session, remember basic settings, measure site performance and detect unsafe access patterns. You can manage cookies in your browser, but essential account functions may be affected.

Only authorised teams and service providers with a work need can access relevant records. Examples include payment processing, hosting, security checks, analytics and support handling under limited access rules.

Yes. Account access and eligibility depend on local law and are available where local law permits. Privacy requests are handled with applicable legal duties, security checks and record-retention needs in mind.

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